EMERGENCY NUMBER :
0844 848 9120
Please note that this number should only be used in an emergency.
NB:
All other maintenance issues should be phoned to Property2's Maintenance Care Team on
0844 846 7717 first thing on the next day of business.
HOW DOES THE SERVICE WORK?
Tenants / owners are provided with a business card in their Information Pack with a freephone contact number.
When called, an operator at the call centre obtains the facts relating to the problem, assesses if the call is of an emergency nature and if so they will contact the appropriate tradesman.
You will be asked for details such as the development name, your address and telephone number. All calls to the call centre are recorded.
Emergency Information
A 24-hour, 365 day response service for emergency repairs giving peace of mind out-with Property2’s working hours, weekends, and public holidays to instruct emergency repairs to be actioned through a freephone telephone number to all client calls.
What Is An Emergency?
To enable you to decide whether or not to phone the Emergency Number, and to help us to help you best, we consider the below as emergency call situations:
- Something that will affect the condition of the property unless dealt with immediately.
- Total loss of all power
- Significant flooding
- Lift cab broken down
- Major security breech
NB:
If contractor called and the situation is not of an emergency nature, you may be charged for the visit.
Property2 is not required to supply contractors to non-emergency situations out with normal office hours. Contractor call out to non-emergencies will be recharged to the development.