EMERGENCY NUMBER :
0844 848 9120
Please note that this number should only be used in an emergency.
NB:
All other maintenance issues should be phoned to Property2's Maintenance Care Team on
0844 846 7717 first thing on the next day of business.
General maintainance questions to consider:
GAS
If you smell gas, phone your gas utility provider immediately!
NO ELECTRICITY
- Do you have no electricity at all?
- Is the rest of the block without electricity? If so call your electricity supplier.
- Have you tried to reset the trip switch? (situated in the Electrical Box adjacent to door).
- For how long have you had no power?
- No external / common area hallways lights?
Phone your electricity provider as soon as possible.
NO HEATING - Electric
- Do you have no heating at all?
- Are the heaters switched on at the power points?
- Have you tried to reset the trip switch? (situated in the Electrical Box adjacent to the door).
NO HEATING - Gas
- Is the Gas on at the main switch?
- Is the pilot light lit?
- Is the timer set?
PLUMBING PROBLEMS
Stopcock for mainline water is either under the sink in the kitchen, low level in the bathroom or in the cupboard beside the water tanks.
Burst hose on the washing machine:
Stopcock is under sink or to the side of the washing machine. Turn water and power off - problem will be seen on next working day.
Burst pipe:
Where? (house above?, own flat?, common areas?) If the leak is coming from upstairs have the relevant residents been informed? Which room? Can you see where the leak is coming from? How long has the leak been apparent?
Non-water:
Is there no water at all? (kitchen?, bathroom?) How long has there been no water? Are other flats affected?
Blocked main drains:
Please contact the emergency service. We would however point out that this does not cover individuals drains.